IT Support Assistant - MIS & Technology Infrastructure Specialist

Join a dynamic team as an IT Support Assistant and play a pivotal role in maintaining and enhancing our organization’s technology infrastructure. Your expertise will ensure seamless, secure, and efficient IT operations that align with our business objectives. Based in the vibrant Canggu, Bali, you'll be part of a growing company that values innovation, collaboration, and continuous improvement.

As an IT Support Assistant at Private Advertiser, you'll be responsible for a wide range of IT tasks, from troubleshooting hardware and software issues to providing technical support to employees. You'll work closely with the MIS (Management Information System) team to ensure our technology infrastructure supports our business needs. This role offers a unique opportunity to grow your skills in a supportive environment, with the potential to take on more responsibilities as you gain experience.

We are looking for a proactive and detail-oriented individual with a strong understanding of IT fundamentals. If you're passionate about technology and eager to make a difference, we invite you to apply and be part of our journey in Canggu, Bali.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and 2 IT support to employees, including troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems, networks, and other IT equipment.
• Assist with the setup and maintenance of servers, workstations, and other IT infrastructure.
• Monitor system performance and proactively identify and resolve issues.
• Support the MIS team in managing and optimizing our technology infrastructure.
• Assist with IT projects and initiatives as needed.
• Document IT processes and procedures for future reference.
• Stay up-to-date with the latest IT trends and technologies to ensure our infrastructure remains cutting-edge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency in using IT support tools such as ServiceNow, Jira, and other ticketing systems.
• Experience with network infrastructure and security best practices.
• Familiarity with cloud platforms such as AWS or Azure is a plus.
• Excellent communication and problem-solving skills.
• Ability to work well in a team and independently.

🛠️ Keahlian

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