City Operations Lead - SPX Express (Bandung, West Java)

Join Shopee, Southeast Asia's leading e-commerce platform, as a City Operations Lead for SPX Express in Bandung, West Java. In this critical role, you will be at the forefront of our logistics network, driving the efficiency and effectiveness of our delivery operations. We are looking for a highly skilled and experienced professional to lead our team in Bandung, ensuring seamless delivery services for our customers.

As a City Operations Lead, you will oversee the daily operations of our SPX Express hub in Bandung, managing a team of 20-30 delivery personnel. You will be responsible for optimizing routes, monitoring performance metrics, and implementing strategies to enhance delivery times and customer satisfaction. This role offers a unique opportunity to be part of a dynamic and fast-growing company, with ample room for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the SPX Express hub in Bandung, ensuring smooth and efficient delivery services.
• Manage a team of 20-30 delivery personnel, providing guidance and support to achieve operational goals.
• Optimize delivery routes using GPS tracking and route optimization software such as Google Maps and Waze.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to ensure seamless coordination between logistics, customer service, and warehouse operations.
• Implement and enforce safety protocols and quality standards to maintain a safe and professional work environment.
• Conduct regular team meetings and performance reviews to foster a culture of continuous improvement.
• Stay updated with industry trends and best practices, and drive innovation in delivery operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in logistics and operations management, with a proven track record in leading teams.
• Certification in logistics management or a related field is a plus.
• Strong knowledge of GPS tracking and route optimization software such as Google Maps and Waze.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Proficient in using Microsoft Office Suite, including Excel for data analysis and reporting.
• Familiarity with e-commerce logistics and delivery operations is a significant advantage.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.

🛠️ Keahlian

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