Customer Expert - Digital Ads Support

Join Teleperformance as a Customer Expert - Digital Ads Support and become a key player in delivering exceptional customer service for digital advertising solutions. In this role, you will assist clients with product inquiries, billing concerns, and technical troubleshooting. By leveraging your expertise in digital advertising platforms like Google Ads, Facebook Ads, and Meta Ads, you will ensure clients receive accurate information and timely solutions. This is your chance to grow in a dynamic environment where your contributions directly impact client satisfaction and business success.

At Teleperformance, we pride ourselves on providing top-notch customer service. As a Customer Expert - Digital Ads Support, you will work closely with a team of professionals, utilizing tools like Zendesk, Salesforce, and Adobe Analytics to streamline processes and enhance efficiency. Our office in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung offers a vibrant and supportive work environment, perfect for those looking to make a difference in the digital advertising industry.

In this role, you will handle incoming calls and chats from clients, providing them with the support they need to maximize their advertising campaigns. Your daily tasks will include troubleshooting technical issues, explaining complex concepts in simple terms, and ensuring that our clients' needs are met with the highest level of professionalism. With Teleperformance, you will have the opportunity to develop your skills and advance your career in a company that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Assist clients with product inquiries, billing concerns, and technical troubleshooting related to digital advertising platforms.
• Provide accurate and timely information to clients, ensuring they understand their advertising campaigns and performance metrics.
• Utilize customer service tools like Zendesk and Salesforce to manage and track client interactions efficiently.
• Collaborate with the team to streamline processes and improve customer service standards.
• Monitor and analyze customer feedback to identify areas for improvement and enhance the overall client experience.
• Stay updated with the latest trends and best practices in digital advertising to provide expert advice to clients.
• Ensure compliance with company policies and procedures while delivering exceptional customer service.
• Maintain a high level of professionalism and confidentiality in all client interactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the digital advertising or IT industry.
• Proven experience with digital advertising platforms such as Google Ads, Facebook Ads, and Meta Ads.
• Strong communication skills, both verbal and written, with the ability to explain complex concepts clearly.
• Excellent problem-solving skills and a customer-centric approach to resolving issues.
• Proficiency in English, both spoken and written.
• Familiarity with customer service tools like Zendesk, Salesforce, and Adobe Analytics.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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